'customer relations rules' Posts

Telecom Providers: Updated your interest on Customer Deposits tables?

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Tech_Manage_Logo_2CLR_RGB.pngHere we are, nearing the end of the first quarter of 2016 . . . and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits. Read More

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Don’t forget to update your Interest On Customer Deposits tables!

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Customer Relations Rules App

It’s a new year, and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits. More than 20 states set/reset the interest rate to be paid on customer deposits on an annual basis. One state – Nevada – adjusts the rate twice each year. The interest that must be paid ranges from 0% in Illinois to 12% in Rhode Island. TMI staff tracks those changes and more.

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The Regulatory Mix – Wednesday, June 11, 2014

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The Reg Mix

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

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The Regulatory Mix – Wednesday, May 21, 2014

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The Regulatory Mix

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

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The Regulatory Mix – Tuesday, May 13, 2014

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The Regulatory Mix

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

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Cramming Lawsuit Settlement Approved in California

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tmi regulatory monitoring cramming in californiaPosted in The Regulatory Mix dated 9/11/13, we reported that a U.S. District Court in California has approved a Settlement in a class action suit brought against Verizon Communications, Inc. for cramming. Filed in 2009, the lawsuit was brought on behalf of a nationwide class of current and former Verizon landline customers who were billed for allegedly unauthorized third-party charges submitted to Verizon by billing aggregators on behalf of third-party providers.  We thought you would like some additional information so more details are outlined below.

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“Slamming” Remains a Problem for Consumers and Carriers

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samming and TMI's Prefered Carrier Change RequirementsOn August 30th, the Illinois Attorney General filed a lawsuit against a telecommunications company for allegedly switching several consumers’ long distance providers without the proper authorization, a practice commonly known as “slamming.”

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The Regulatory Mix – Friday, September 6, 2013

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telecom regulatory monitoring in TMI's regulatory mix

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

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Customer Notification Continues To Be Important For Telecom Companies

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Customer Notifications and Regulatory MonitoringIn my 13 years of experience as a senior associate consultant with TMI, I have prepared and processed many telecom tariff filings for some of the biggest telecommunications carriers. Even in this deregulated, detariffed telecommunications industry, customer notice is still a hot topic with the FCC and State Commissions. Most State Commissions require telecommunications carriers to notify affected customers of any price increases or additions of new rates via a bill message, bill insert, or by direct mail. Some states require carriers to file a copy of the customer notice with the tariff revision.

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The Regulatory Mix From TMI – Wednesday, July 24, 2013

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Regulatory Activities at PUC, PSC, FCC level

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin (our popular subscription service).

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