knowing the rules makes all the

indispensable tool for any carrier that does its own billing

The Customer Relations Rules Application can help you reduce complaints and risks of non-compliance and understand existing credit, billing and disconnection rules and recurring customer notice requirements. The app’s comprehensive database contains consumer protection and billing rules for each state and the FCC, as well as public utility commission rules as they apply to CLECs, ILECs, IXCs and OSPs.

  • Understand credit, deposit, advance payment policies and conditions for disconnection of service
  • View state-by-state requirements for bill form and content, billing frequency and the handling of billing inquiries and payment disputes
  • Includes reference tables for deposits, late payment interest and non-deniable charges

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Contact us to schedule a demonstration for you or your staff.

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Download a Snapshot of the Customer Relations Rules Database


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View the Database Organizational Structure with Regulatory Framework & Definitions