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Stay at the Forefront of the Latest Regulatory Developments

Slamming – unauthorized changes of providers – is a major issue for regulators and consumers. Inteserra’s Preferred Carrier Change Requirements provides visibility into all current and pending state and federal carrier change rules and slamming complaint administration requirements, helping you avoid complaints, fines and potentially loss of certification.


Organized by state, Inteserra’s Preferred Carrier Change Requirements feature concise summaries of applicable administrative rules and commission regulations.

Understand the following for each state:

  • LOA, third party, and other verification requirements
  • Penalties for non-compliance
  • Preferred carrier freeze requirements
  • Slamming complaint reporting requirements
  • Customer and carrier refunds
  • Pending proceedings

Also included as a bonus:

Complaint Administration – States have the option of administering both state and federal slamming complaints. Carriers receiving customer inquiries are required to refer the consumer to the appropriate agency – state or FCC. Easily identify which states handle federal slamming complaints and which do not. Learn when and how to respond to state and federal complaints.

Download a Sample of the Preferred Carrier Change Requirements