Indispensable tool for any provider of voice services that does its own billing
The Customer Relations Rules Application can help you reduce complaints and risks of non-compliance and understand existing credit, billing and disconnection rules and recurring customer notice requirements. The app’s comprehensive database contains consumer protection and billing rules for each state and the FCC, as well as public utility commission rules as they apply to CLECs, ILECs, IXCs and OSPs.
- Understand credit, deposit, advance payment policies and conditions for disconnection of service
- View state-by-state requirements for bill form and content, billing frequency and the handling of billing inquiries and payment disputes
- Includes reference tables for late payment rates and interest rates on customer deposits