Customer Relations Rules Application Database

Indispensable tool for any provider of voice services that does its own billing

The Customer Relations Rules Application can help you reduce complaints and risks of non-compliance and understand existing credit, billing and disconnection rules and recurring customer notice requirements. The app’s comprehensive database contains consumer protection and billing rules for each state and the FCC, as well as public utility commission rules as they apply to CLECs, ILECs, IXCs and OSPs.

  • Understand credit, deposit, advance payment policies and conditions for disconnection of service
  • View state-by-state requirements for bill form and content, billing frequency and the handling of billing inquiries and payment disputes
  • Includes reference tables for late payment rates and interest rates on customer deposits

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From start-up to established provider, we supply each subscriber with useful, dependable, information that is easily understood and implemented.

  • Dedicated team monitors all jurisdictions for rate /regulatory changes
  • Web based solutions with customizable features to fit your individual needs
  • Generate reports for your executive team, market plans and product strategies
  • Customized, targeted research



  • Over 30 years of proven industry experience and strategic services.
  • We constantly monitor and review state and federal regulations in all jurisdictions.
  • Inteserra’s team will help you maintain a competitive advantage, ensuring you keep pace with regulatory and rate-specific developments in an ever changing regulated environment.
  • Whether your company is entering a new market or seeking an exit strategy, Inteserra provides expert guidance, due diligence and legal support.

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